Return and Refund Policy of Da Nukkad Restaurant

Effective Date: [Insert Date]

At Da Nukkad, we are committed to ensuring the satisfaction of our customers. We understand that sometimes things don’t go as planned, which is why we have established the following return and refund policy for our online orders.

1. Order Cancellation

a. Pre-Delivery Cancellation: You can cancel your order before it is prepared for delivery. In such cases, we will refund the full amount to your original method of payment.

b. Post-Delivery Cancellation: Once an order has been delivered, it cannot be cancelled.

2. Incorrect or Incomplete Orders

If you receive an order that is incorrect, incomplete, or not up to our promised standards, please contact us immediately. We will assess each case individually and offer a suitable resolution, which may include a partial refund, a full refund, or a replacement order.

3. Refund Processing

Refunds, when approved, will be processed within a certain number of days (e.g., 7-10 business days). The refund will be credited back to your original method of payment.

4. Non-Refundable Items

Please note that certain items may be non-refundable or are only eligible for a partial refund. These include:

  • Custom orders
  • Gift cards
  • Delivery charges (unless the order was incorrect or incomplete)

5. Return of Physical Items

For any physical items sold (e.g., merchandise, bottled sauces), the following return policy applies:

  • Items must be returned within a specified number of days of purchase (e.g., 30 days).
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • To initiate a return, contact us with your proof of purchase.

6. Contact Us for Returns and Refunds

To request a return or refund, or if you have issues with your order, please contact us immediately at [contact details]. Provide your order number and the reason for the request.

7. Amendments to the Return and Refund Policy

Da Nukkad reserves the right to amend this return and refund policy at any time. All amendments will be posted on our website and will be effective immediately.

Your satisfaction is our top priority, and we will strive to address your concerns promptly and effectively. Thank you for choosing Da Nukkad.